Store Policy
Customer Care
At Deram Beauty, we value our customers and strive to provide exceptional service. If you have any questions, concerns, or need assistance, our friendly customer care team is here to help. Here's how you can reach us:
1. Live Chat: Visit our website and click on the live chat icon located in the bottom corner. Our team is available during business hours to assist you in real-time.
2. Email Support: Send us an email at derambeauty.ae@gmail.com , and we'll get back to you as soon as possible. Please provide as much detail as you can regarding your inquiry to help us assist you more effectively.
3. Phone Support: Send us a Whatsapp message at +971505117182, and one of our customer care representatives will be happy to assist you during working hours.
4. Social Media: Reach out to us on our social media platforms @DeramBeauty. We're active on Instagram and respond to messages and comments promptly.
5. FAQ Section: Check out our Frequently Asked Questions (FAQ) section on our website. We've compiled a list of common inquiries and their answers to provide you with quick assistance.
6. Returns and Exchanges: If you need to initiate a return or exchange, please refer to our Returns and Refunds Policy on our website. It outlines the process and any applicable terms and conditions.
We are committed to ensuring your satisfaction and will do our best to resolve any issues or concerns you may have. Your feedback is valuable to us as we continuously strive to improve our services.
Please note that our customer care team operates during specific hours, and response times may vary depending on the volume of inquiries. We appreciate your patience and understanding.
Thank you for choosing Deram Beauty. We look forward to serving you!
Privacy & Safety
At Deram, we take your privacy and safety seriously. Here's how we protect your information and ensure a secure shopping experience:
1. Data Protection: We adhere to strict privacy practices and comply with applicable data protection laws. We only collect and use your personal information for order processing, customer support, and improving our services.
2. Secure Transactions: We use industry-standard encryption and secure payment gateways to safeguard your payment information. Your credit card details are never stored on our servers.
3. Secure Website: Our website is protected with SSL (Secure Sockets Layer) technology, ensuring that all data transmitted between your browser and our server is encrypted and secure.
4. Account Security: We encourage you to create a strong, unique password for your account. Never share your login credentials with others, and if you suspect any unauthorized activity, please contact our customer support immediately.
5. Third-Party Services: We may use trusted third-party services for shipping, payment processing, and analytics. These service providers have their own privacy policies and security measures in place.
6. Email Communication: We may send you order updates, promotions, and relevant information via email. You can opt-out of marketing emails at any time by clicking the unsubscribe link in the email.
7. Children's Privacy: Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us, and we will promptly delete it.
Please review our full Privacy Policy for more detailed information on how we handle your data and protect your privacy.
Payment Methods
- Credit / Debit Cards
- Apple pay / Google pay
- Cash on Delivery